HUBSPOT - HOW TO REMOVE TWO FACTOR AUTHENITCATION
PURPOSE
When a store attempts to log in to HubSpot via Single Sign-On (SSO) and is prompted to receive a code to a phone number attached to the account that is incorrect, the location can request 2FA to be removed. The store should only request 2FA to be removed if the verification phone number listed is not the store number. The following document details the process to successfully remove 2FA for an account.
PROCESS
FIELD TEAM MEMBERS
- In the store HubSpot account, click the Settings icon in the top right corner.
- In the left sidebar menu, click General, then open the Security tab.
- In the Two-factor authentication section, click Remove [Primary method], and if enabled, click Remove [Secondary method].
- In the dialog box, input the 2FA code sent to your primary or secondary method. If you do not have access to either method, but have your backup codes, click Use a backup code.
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NOTE: If you do not have access to any of these methods, click Lost your authentication device?, which will notify 10 random Super Administrators that can remove 2FA.
SUPER ADMINISTRATORS
- Click Start removal process.
- An external window will pop up for the Super Admin and a code will be sent to the store email.
- Retrieve the code from the store and enter it in the window, then click Authorize two-factor authentication removal.
- 2FA has successfully been removed and they do not need to setup 2FA again as we utilize SSO as a more secure option.