COMPUTER - HOW TO POWER DRAIN A COMPUTER
PURPOSE
Your PC is encountering one of the following issues and you need to troubleshoot it:
- PC is displaying the Blue Screen of Death (BSOD).
- PC is frozen.
- PC is displaying a solid black screen with a moveable cursor.
- The power button on the PC has a light but the PC will not boot.
APPLIES TO
Manager PC, Send Station 2.0, POS, Pegasus/Mister Kiosk
PROCESS
- Shut down the computer by holding the power button until the computer powers off (this will take between 5-10 seconds). The LED indicator light will go dark.
- Unplug the computer’s AC power adapter cable from the back of the PC.
- While the computer is off, hold the power button down again for an additional 20 seconds. During these 20 seconds, wait for the residual electricity to completely drain from the PC.
- Reconnect the AC adapter power cable back into the PC.
- Turn the computer ON and check if it boots through to the desktop without issues.
HISTORY
Issue Date
Updated by
Revisions
2023-03-07
Tim Litteral
Document created.
2023-11-13
Ciera Clapp
Document updated and branded.
2024-01-15
Yolanda Terrazas-Franco
Format updated and grammar mistakes fixed.