INTERNET - HOW TO CONFIGURE NETGEAR BACKUP INTERNET

PURPOSE

The purpose of this document is to explain the steps to set up and physically install a Net Gear Backup Internet inside the Mister IT Network.

PROCESS

Unbox the Net Gear Modem (Box included Power Supply, CAT 5E Cable, Modem).
Remove the USB T-Mobile Device from the Firewall
Remove the TS9 antennae from the USB T-Mobile Device.
- NOTE: These will be connected to the new NetGear Modem in a future step.
Remove the back of the USB T-Mobile Device and remove the SIM card.
Reduce the SIM card to the Nano size.
Insert the T-Mobile Nano SIM card into the new Net Gear Modem.
Connect the CAT 5E Cable to the LAN port on the Net Gear Modem and then connect the other end of the cable to your computer.
Connect the Net Gear Modem to the power.
On your computer, navigate to Settings > Network & Internet > Change adapter options.
Right-click Ethernet 2 and click Properties.
Double-click Internet Protocol Version 4 (TCP/IPv4).
Fill in the following fields with the information below and click OK:
- IP Address: 192.168.5.2
- Subnet: 255.255.255.0
- Default Gateway: 192.168.5.1
Sign in to the NetGear modem.
Open a browser and navigate to 192.168.5.1.
- NOTE: The default password is on the back of the device.
Make note of the following information:
- Serial Number
- MAC Address
- IMEI Number
- Default Password
Change the Default Password to a new unique password and record the new password.
Click Settings. Select the Mobile tab and click APN. Click Details.
Select Edit and click Other.
Type in the following information and click Save.
- Name: T-Mobile Backup
- APN: b2b.static
- Authentication: None
- PDP: IPV4
- PDP Roaming: None
Select the T-Mobile Backup (b2b.static) profile.
Verify the modem is in bridge mode by selecting the Advanced tab and verify that Operation Modes is set to Bridge.
The device should hand its public IP address to the first device connected.
The modem should require a reboot to hand the address to a new device.
Power cycle the NetGear.
Unplug the CAT5E cable from your PC and move it to the Firewall
Attach the TS9 antennae connections to the NetGear LM1200.
Email Mister IT to have them verify it is connected and include the device information noted above.
Verify SIM is not pulling a DoD IP:
- Go to https://whatismyipaddress.com/ip-lookup and enter the IP address of the Netgear. It should say T-Mobile as the ISP, if not continue
- If your device has “DoD Network information as seen below,
  - Restart the Netgear
  - Disconnect the device from the Firewall and log back in
  - Verify b2b.static is the device profile.
- NOTE: If the profile is set to b2b.static and still pulling a DoD IP, contact Mister IT with a picture of the SIM card number so they can contact the vendor to troubleshoot further
Box up the old TMO, affix the FedEx label included and deliver to your nearest FedEx location.

HISTORY

Issue Date

Updated by

Revisions

2023-04-13

Andrew Poskey

Document created

2023-11-09

Andrew Poskey

Formatting and document updated

2024-01-03

Yolanda Terrazas-Franco

Format updated and grammar mistakes fixed.