Troubleshoot POS receipt printer

PURPOSE

Troubleshoot the Point of Sale (POS) receipt printer.

PROCESS

Verify LED and Reset Cables

Check LED lights on the top of printers for any amber or red LED lights.
Make sure the printer is turned on with power switch on front of printer.
Ensure all cables on the back of the printer are secure and connected as shown below:
Reseat all cables on the receipt printer.
Find the USB connection on the computer and reseat cable.
Press the feed button to confirm it can feed paper.
If the receipt printer cannot feed paper, ensure there is receipt paper in the receipt printer.
If the receipt printer has receipt paper and it still does not print, ensure the receipt printer's name is set to Ticket Printer in Windows to match its entry in the database.
If not, contact Mister IT for further troubleshooting or replacement.

Not Cutting Receipts

Check the LED light on top of the receipt printer for any amber or red LED lights.
Open the top of the receipt printer and slide the bottom part of the printer down to expose the cutting unit.
Ensure the triangle is in the window shown as this is the alignment of the cutting unit.
If the triangle is not in the little window, turn the black knob until it is visible in the window.
If receipts still do not cut, contact Mister IT for further troubleshooting or replacement.

HISTORY

Revised Date Revised By Revisions 3/12/2019 Andrew Poskey Created Document 1/3/2021 Karl Futscher Document checked for sensitive content 11/16/2023 Andrew Poskey Updated formatting 12/10/2023 Aaron Kuerth Added "still not printing" entry 12/14/2023 Yolanda Terrazas-Franco Updated formatting and grammar mistakes fixed 8/14/2024 Andrew Poskey Moved to Fresh 3/14/2025 Andrew Poskey Updated title and content formatting