MS TEAMS - TROUBLESHOOT SLOWNESS OR QUALITY ISSUES

A participant in a Teams Meeting notices some choppy voice or video.

Initial Steps

To determine if you are having a problem with your connection to a Teams meeting, do the following self-diagnostics during the meeting in the Teams application:
Click on the three dots.
Click the Call health menu option and look at two key metrics:
- Received packet loss: Greater than 10% is a poor connection.
- Received Jitter: Greater than 100ms for 10 seconds is a poor connection.
- NOTE: Clicking on Call health does not disturb, delay, or interrupt the current meeting, even if you are the presenter.
- It will show if you have your screen shared.

Quick Fix

If you determine you have a poor connection, do the following:
Leave the meeting and rejoin it.
- This can quickly solve the problem by reconnecting to a different Microsoft server that is not experiencing issue.
You can turn off incoming video to reduce the amount of computer resources being used.
- This is not ideal, but it can help mitigate a problem short term.
Click the Turn off incoming video menu option at the bottom, above Help.

Disable GPU Hardware Acceleration

In Teams, select the three dots in the upper right-hand corner, next to your picture.
Select Settings from the drop down.
Add a checkmark to Disable GPU hardware acceleration (requires restarting Teams). Then, click the X in the top right hand corner.
To restart Teams, right-click the Teams icon on the taskbar and select Quit
Select Teams from the Start Menu to restart the application.

Issue Date

Updated by

Revisions

2023-11-21

Yolanda Terrazas-Franco

Format updated and grammar mistakes fixed.