EMAIL - HOW TO RESET YOUR PASSWORD
PURPOSE
Follow the steps below to reset your Microsoft password quickly and easily. You will need your cell phone to authenticate your identity.
PROCESS
- If you are logged into your laptop or computer and know your old password:
- Navigate to Change Password:
- Type your old password in the field.
- Create a new password and type it in both fields.
- Wait 15 minutes.
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NOTE: This process may take up to 15 minutes to synchronize with the cloud. Expect a slight delay in Outlook.
- If you do not know your old password and cannot login to SharePoint/Teams/Outlook: NOTE: If you suspect your password may have been compromised, you must immediately report the incident to Mister IT and change all your passwords.
- Navigate to https://outlook.office365.com and click Can’t access your account?.
- You will be redirected to a page that asks for the type of account. Select Work or School account.
- You will be redirected to a page that asks for your Email or Username, which will be your full email address (e.g., jsmith@mistercarwash.com).
- Enter the characters in the image or the words from the audio. Then, click “Next”.
- Click Text my mobile phone. Enter your phone number, then click Text.
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NOTE: If you receive an error stating that you do not have a phone number associated with your account or that you need to update your phone number, contact the MisterIT Service Desk for help.
- Shortly after, you will receive a text message with a 6-digit code. Enter this code and click Next.
- Enter your new password twice and click Finish.
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Mister Password Policy
- Passwords must meet these standards:
- Be a minimum of 9 characters in length (passwords of 14 characters or more are better);
- Not contain personal information, including birthdates, addresses, phone numbers, or names of family members, pets, friends, and fictional characters;
- Not contain patterns or easily guessed sequences (e.g., “aaabbb”, “qwerty”, or “123321”); and
- Not be some version of “Welcome123”, “Password123”, “Changeme123”, and so on.
- Passphrases, which are passwords made up of multiple words, are highly recommended.
- If you cannot login to your laptop or computer, contact the MisterIT Service Desk for help.
ADDITIONAL PASSWORD GUIDELINES
Please keep the following additional password guidelines in mind:
- You must have a separate, unique password for each work-related account you maintain.
- You may not use any work-related passwords on your personal accounts.
- Passwords must not be shared with anyone, including supervisors and coworkers.
- Passwords may not be inserted into email messages or other forms of electronic communication.
- All passwords must be treated as sensitive, confidential Mister Car Wash information.
- Passwords may only be stored in password managers authorized by Mister.
- Do not use the Remember Password feature of applications (e.g., web browsers).
HISTORY
Issue Date
Updated by
Revisions
2022-10-12
Eric Rodziewicz
Updated to reflect Self-Service PW reset.
2023-11-09
Scott Bayne
Removed steps involving VPN as it is no longer needed. Updated Mister Password Policy link to newest version. Removed second password link that was redundant in Additional Password Guidelines. Removed internal facing troubleshooting steps to make this document completely customer facing and remove confusion. Verified steps and document.
2023-11-29
Yolanda Terrazas-Franco
Format updated and grammar mistakes fixed.