Troubleshoot WIFI on an iPad

PURPOSE

Troubleshoot the Wi-Fi connection on the iPad’s.

PROCESS

Tap the ‘Settings’ Application on the home screen of the iPad.
Tap ‘General’ on the right side of the screen then hit ‘Reset Network Settings’.
Confirm the ‘Reset’.
Enter the 4 digit passcode (same passcode used to unlock the iPad). The iPad will now restart itself.
Once the iPad has finished restarting, return to the home screen and tap on the App ‘Settings’.
Tap ‘Wi-Fi’, on the right side of the screen you will be able to select ‘MCWSecure’
If connection is unsuccessful, please contact Mister IT for further troubleshooting

HISTORY

Revised Date Revised By Revisions 12/24/2018 Andrew Poskey Created Document 12/29/2021 Karl Futscher Check for sensitive content 10/6/2023 Andrew Poskey Updated formatting
8/24/2024 Andrew Poskey Moved to Fresh 3/13/2025 Andrew Poskey Updated title formatting