iPAD - HOW TO FIX A FROZEN OR UNRESPONSIVE SCREEN
PURPOSE
Screen gets stuck or frozen while using an iPad.
POTENTIAL CAUSES
- Low battery charge
- Problem app
- Low storage
PROCESS
Restart the iPad.
- Hold the “Sleep/Wake” button on the tablet for a few seconds.
- A screen will appear with a cue for you to “Slide to power off”.
- Slide the bar, then press the “Sleep/Wake” button again to restart the iPad.
Perform a forced restart.
- Hold the “Sleep/Wake” and “Home” buttons at the same time for a few seconds.
- Release the buttons when the Apple logo appears.
- On iPads that don’t have a physical “Home” button, press and release the “Volume Up” button, press and release the “Volume Down” button, then press and hold the “Sleep/Wake” button until the Apple logo appears on the screen.
Charge the battery.
- An iPad may appear frozen when it is running on an extremely low battery charge.
- Plug it in for an hour and try again.
Delete a problem app.
- If your iPad freezes when you open a specific app, uninstalling the app may solve the problem.
- Open the App Store and select the problem app.
- Click “Uninstall”.
Free up storage.
- If you fill the space on your iPad with apps or pictures, it may freeze up on you.
- Identify apps that you don’t use anymore and uninstall them according to the instructions above.