How to setup/configure a new iPad

PURPOSE

This resource shows how to set up a new or replacement iPad and verify that the correct applications are installed. It also provides helpful information about iPad settings.

PROCESS

Unbox the iPad. Inspect it carefully for any signs of damage.
Attach the iPad case.
Turn on the iPad and swipe up to begin the setup process.
Tap "English".
Select “United States" when prompted to select your country or region.
Leave the “Appearance” set to "Default”.
Tap "Set Up Without Another Device".
- WARNING: Do NOT sign in on this iPad with your individual Windows login!
Choose "MCW-Secure" for the Wi-Fi network.
Enter the Wi-Fi password.
- NOTE: Contact Mister IT if you need the Wi-Fi password.
After the iPad is connected to Wi Fi, the iPad will be activated.
On the Remote Management screen, select " Enroll this iPad".
On the Create an iPad Passcode screen, select " Passcode Options".
Select "4-Digit Numeric Code" and contact Mister IT for the code you should input.
On the Location Services screen, select "Turn On Location Services".
Once you are on the main screen, leave the iPad on for approximately 15 minutes so it may receive the configuration.
When the screen appears as shown below, the iPad is ready for use.
Verify the iPad has the following apps installed (unused apps from previous iPad software configurations have been removed to decrease clutter):
1. Microsoft Teams (used to attend meetings)
2. Origami Mobile Forms (used for incident ticketing)
3. Freshservice (used for IT ticketing)
4. Google Chrome (used to access Mister Connect, Mister Learn, etc.)
Verify that you can log in to Omni View following the instructions in the following guide:
- OMNI VIEW - HOW TO LOGIN
Verify that you can log in to Freshservice. To do so, tap the icon, tap “Next”, and enter your site’s email address and password.
Verify that you can log in to Mister Connect via Google Chrome.
- NOTE: That you will not need the Mister Connect app, and you will not need to enter the Mister Connect URL to log in – instead, new Google Chrome tabs will automatically open to the Mister Connect login screen as shown below.

Keep in mind:

For security purposes, Google Chrome will block most websites.
Tabs will automatically lock after five minutes of inactivity.
- When this happens, your Google Chrome browser will either appear as a black screen or will be grayed out and nonfunctional.
- To log back in, you will first need to close the old browser window.
- To do so, half-swipe up to minimize the browser and then swipe up on the minimized browser to close it (see below).

When a session ends (either due to inactivity or because the user logs out), their login credentials will be automatically cleared.
This makes it easy to switch Mister Connect accounts on the iPad (i.e., so that multiple team members can complete Mister Learn courses).

SETTINGS

NOTE: The following iPad settings cannot be changed:

Google Chrome browser sessions lock after five minutes of inactivity.
Users cannot sign into an Apple account.
Wi-Fi is always on and cannot be turned off.
Users cannot change the iPad’s name.
The iPad OS automatically updates when a new version is available (as long as there is sufficient storage space).