INTERNET - TROUBLESHOOT MERAKI NETWORK EQUIPMENT
PURPOSE
Troubleshoot a store network running the white Meraki equipment.
PROCESS
- Check if the LED light color on the switch.
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NOTE: This light status may change so please make note before continuing.
- Check if the Meraki MX68 in the IT Rack has a different color than a White LED light.
- Check the physical connections:
- Verify the Meraki MS225 switch is plugged into the correct port (Port 3) on the MX68 Security Appliance.
- Also, Verify the switch's uplink is connected to the correct port (Port 52) using the GBIC module.
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- Restart the switch:
- Unplug the power cable from the switch and plug it back in.
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NOTE: The power cable is located on the back of the switch.
- This will restart the switch and may resolve the issue.
- Wait a few minutes to see if the switch comes back online.
- If the previous step didn’t work, Replace the CAT5E cable that is going from Port 3 in the MX68 to Port52 in the MS225 Switch.
- Move the GBIC Module from port 52 to Port 51.
- If the above steps do not resolve the issue, contact Mister IT for further assistance.