Troubleshoot Kiosk-Free MOL Lanes

PURPOSE

The Kiosk-Free Lanes are generally serviced using a POS Tablet. However, issues may arise that are not displayed in the lane.

This guide provides troubleshooting steps for the Field to self-serve and resolve common problems encountered with Kiosk-Free Lanes.

PROCESS

If the gate is not opening for multiple active members:

ALWAYS USE THE TABLET TO OPEN THE GATE, NOT THE GATE KEY
1. Request the gate to open using a tablet or the POS. Then, close the gate using the key:
  1. Test the lane by allowing or observing a UWC vehicle to attempt to open the gate.
  2. Repeat one more gate request (open the gate with the tablet, then close the gate with the gate key) using a tablet or the POS before proceeding.
2. Verify the proper sequence is set.
  1. You can see this on the same page at the Gate Request button.
  2. SEQUENCE 60 should always be assigned to all Kiosk-Free lanes.
USE THE OFFICE MONITOR TO VIEW THE MEMBERS-ONLY LANE SCREEN
1. In the Manager's Office, use the KVM Switch to view the kiosk screen:
  1. On the keyboard press the "Scroll" Key twice
  2. Use the "Up", "Down", and "Enter" keys to select the kiosk you want to view and control.
    - If you are not able to switch over to the lane via the KVM Switch, contact Mister IT to troubleshoot the KVM Switch.
2. If the screen is normal and on the Start page, skip to the next step.
3. Take a picture of the screen for reference.
4. If the kiosk is on a screen with a red button, click the red button using the mouse.
  - Test the lane by observing if active UWC members open the gate as normal.
5. If the kiosk is on a screen with two buttons, click "No".
  - Test the lane by observing if active UWC members open the gate as normal.
ENSURE THE RFID READER IS WORKING
1. Double-click on the top left and top right corners of the screen using the mouse.
2. Click "1" and then click "Enter".
3. Enter the Employee ID.
4. Click "Manager Screen".
5. Click "RFID Status".
6. Click "Start" in the bottom left corner.
  1. If it shows a power level, this means the RFID Reader is talking to the program, which is a good thing.
    1. Record the power level on a sticky note.
    2. Click the cancel buttons until the screen returns to the kiosk Start page.
    3. Test the lane by allowing or observing a UWC vehicle attempt to open the gate.
    4. If the issue does not resolve itself, adjust the power level.
      1. Double-click the top left and top right corners of the screen.
      2. Close the program by entering 0808.
      3. Click this link for RFID Power Level adjusting.
  2. If it does not show a power level, contact Mister IT for further troubleshooting.

If there is no mouse cursor on the kiosk screen when viewing it on the KVM switch:

RESTART THE KIOSK PC
1. Hit the Windows Key on the keyboard, then click on the Windows icon to open the Power options and click "Restart".
2. After the computer reboots, wait 2 minutes after the LogicWash program runs to see if the mouse cursor is present.
3. Test the lane by allowing or observing a UWC vehicle attempt to open the gate. The reboot may have cleared any other issues.

HISTORY

Revised Date Revised By Revisions 4/4/2025 Orrey Bohn Created Document 4/4/2025 Andrew Poskey Moved to Proper folder, formatted for publishing. 5/21/2025 Yolanda Terrazas-Franco Corrected grammar mistakes. 6/23/2025 Justin Keenen Added 1,b. to check the sequence.